Churn Down for What? Maximizing Customer & Employee Retention through Culture: Do you like hip-hop and/or Lil Jon? Do you want to improve your customer retention while minimizing customer churn and building a better culture? If your answer is “yes” to at least one of these questions, you just may enjoy this session. In this talk you’ll learn about: How your culture impacts customer retention, not just employee retention. How to build a company culture that will lead to decreased customer churn and increased employee engagement. How to transform your company by creating an atmosphere of deep connection, authenticity and growth. The top tips to creating a best place to work...and a couple of other secrets (and hip-hop inclusions)! Sean Kelly Co-Founder & CEO, SnackNation