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Nix the Cancelations: The Ingredients You Need to Create Brand Enthusiasts

31 min October 26, 2021

Gaining and keeping subscribers these days is tough. It seems like there is a popular, new subscription each day. So how do you stand out from the crowd? In this session, Ryan Kelly, VP of Global E-Commerce at FedEx, sits down with two 2020 FedEx Small Business Grant Contest Winners, eat2explore and MANCAN Wine, to get real about how they go beyond the box to deliver a unique, memorable customer experience. Key takeaways from this panel discussion include reducing customer churn, adding a subscription option to your existing business and keeping your brand fresh.