After years of intuition-based product actions resulted in a plateau in customer retention rates, Bitsbox launched a data-driven analysis to combine with their feel for the market. A variety of data science techniques were employed on data from commerce, billing, marketing, support, and survey systems, including faceted data integration, cohort comparison, sentiment clustering, and a detailed statistical analysis comparing high lifetime value customers with typical customers. The result was a set of recommendations that lifted an already respectable retention rate into an extraordinary range. Come hear about how the project was executed and get detail on some simple techniques you can use yourself. Gary Dolsen Co-Founder, Deep Ocean Insights Alex Ostler Head of Growth, Bitsbox Vivek Garg GM Marketplace, Cratejoy