In today’s competitive e-Commerce market, it’s essential to deliver a robust customer experience from discovery to product delivery that builds customer loyalty and leads to repeat purchases. To maintain a competitive edge in e-commerce retail, it is crucial to understand the added value a successful post-purchase customer experience can have on your customers by increasing the perceived value of your product. e-Commerce fulfillment is an essential step to guaranteeing customer satisfaction after an order has been placed. It might be time to consider an e-Commerce fulfillment service.
You’re the expert at marketing your product and developing successful pre-purchase customer experiences. Still, the complexities of fulfillment logistics, including picking and packing orders and delivery, can often be too great to manage alongside the demands of your booming business.
Outsourcing your fulfillment to a reliable e-Commerce fulfillment service partner can support your post-purchase customer experience by increasing your product’s perceived value. Here are the top five ways a professional fulfillment service can increase your product’s perceived value and bring in loyal customers.
Five ways professional e-Commerce fulfillment service increase the perceived value of your product
Fast Order Delivery
Many customers have become accustomed to the Amazon 2-day delivery promise and expect a product to be delivered when promised. A reliable fulfillment service partner is strategically placed geographically to provide your customer with guaranteed shipping options to meet their needs and improve on customer experience.
Recent data shows that 49% of shoppers say same-day delivery options drive them to seek out a particular retailer for purchases. 63% of shoppers want estimated or guaranteed delivery dates, and companies with same-day delivery tend to gain an advantage over 85% of their competitors.
Engaging Packing and Inserts
3PL fulfillment service providers have a streamlined process for picking and packing orders to maintain packaging and product quality while effectively managing inventory. Within this standardized process, a qualified service provider can add additional materials to your products during packaging for cross-selling or to further enhance the customer experience.
Reduced Shipping Costs
Your customer benefits from the large volume of shipping your fulfillment partner do daily. By shipping large volumes of products, 3PL providers can work with shipping carriers to secure lower shipping rates that are passed down to you and your customer. Because larger third party fulfillment centers like QuickBox fulfill orders for numerous customers, they can negotiate the best shipping rates (for shipping 10K+ orders per day versus the average customer’s 500 orders per day).
Improved Customer Service
Reliable customer service is crucial to maintaining a successful customer experience. Many 3PL fulfillment providers offer 24/7 customer support, which includes executing easy returns, exchanges, and refunds.
With 62% of Americans reporting to have contracted some form of customer service in a year, a growing emphasis has been placed on the customer service experience. And statistics show a positive customer service experience is one of the top reasons customers repeat purchases. A reported 42% of customers will purchase additional products after a positive customer service experience, increasing your brand’s revenue and gaining you loyal customers.
Accurate and Safely Shipped Orders
According to a study conducted by StellaService Analysts, 1 in 10 commerce packages arrive damaged due to improper packing. Damage to products delivered not only leaves customers feeling frustrated but also affects your bottom line in costly returns and replacements.
By leveraging a 3PL fulfillment partner’s expertise, you’re supported by a team dedicated to accurately picking and packing orders to guarantee a safe ship. This means your customer’s products will arrive safely and nicely packaged with the correct products, reducing returns, and ultimately delight the customer.
Gain More Repeat Customers with QuickBox Fulfillment, Your #1 eCommerce Fulfillment Service Provider
As an experienced, reliable fulfillment service partner QuickBox Fulfillment provides brands with a successful e-Commerce fulfillment strategy to retain more customers in the post-purchase customer experience.
Contact us to learn more about how QuickBox Fulfillment can help you increase your product’s perceived value to gain loyal customers.
Written by Jessica Barfield
Bronze Partner, QuickBox